Frequently Asked Questions (FAQ)
Order Processing & Shipping
How long does it take to process my order?
All orders are processed within 1-3 business days. Orders placed on weekends or holidays will begin processing the next business day. Custom items may have longer processing times, which are detailed on the product page.
What shipping options are available?
We offer complimentary standard shipping within the United States. Expedited shipping options are available for an additional fee at checkout.
How long will it take to receive my order?
- Standard Shipping: 3-7 business days after processing.
- Expedited Shipping: 2-3 business days after processing.
These are estimates only and not guaranteed delivery dates. Delivery times may be longer during peak seasons or due to carrier delays.
Do you ship internationally?
Yes, we ship to a select number of international destinations. Shipping costs and delivery times are calculated based on the destination and will be shown at checkout. The customer is responsible for any applicable customs duties or import taxes.
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package.
Returns & Exchanges
What is your return policy?
We accept returns on full-price items within 30 days of delivery. Items must be unworn, in their original condition, and with all original tags and packaging attached. Sale items and custom-made products are final sale and cannot be returned or exchanged.
How do I start a return?
Please initiate your return through the Returns Portal on our website. You will need your order number and email address. Once your return is received and inspected, we will notify you and process your refund to the original payment method.
Can I exchange an item?
We currently offer refunds rather than direct exchanges. If you wish to exchange an item, please process a return for the original item and place a new order for the desired size or product.
Products & Care
How do I choose the correct size?
Each product page contains a detailed size chart with specific measurements. We recommend measuring your foot and comparing it to the chart for the best fit.
How should I care for my products?
Care instructions are unique to each material. Please refer to the care card included with your product for specific guidance to maintain its quality.
Account & Technical Support
I forgot my password. How can I reset it?
On the login page, click the “Forgot your password?” link. You will be prompted to enter your email address to receive a password reset link.
I’m not receiving order confirmation emails. What should I do?
First, please check your spam or junk mail folder. If you cannot locate the email, ensure you entered the correct email address at checkout. For further assistance, please contact our customer service team.
Whom do I contact if my question isn’t answered here?
For any other inquiries, please reach out to us through the Contact Us page on our website. Our customer service team is happy to help.