Return & Exchange Policy

We want you to be completely satisfied with your purchase from Cecelia New York. If you are not happy with your order, we are here to help with a straightforward returns and exchanges process.

30-Day Return Policy

You have 30 days from the date of delivery to return your items for a refund or exchange. All returned items must be in new, unworn condition, with original tags attached and in the original packaging.

How to Initiate a Return or Exchange

  1. To start a return or exchange, please visit our Return Portal: ceceliaboots.com
  2. You will need your order number and the email address used to place the order.
  3. Follow the instructions to generate a prepaid return shipping label.
  4. Securely pack your items, attach the label, and drop the package off at your nearest carrier location.

Important Information

  • Return Shipping: A flat fee of $9.95 will be deducted from your refund for the prepaid return shipping label. Alternatively, you may use your own shipping method and carrier; please ensure you get a tracking number.
  • Refund Processing: Once we receive your return, please allow 5-7 business days for inspection and processing. You will receive an email confirmation once your refund has been issued. Refunds will be credited to your original method of payment.
  • Final Sale Items: Items marked “Final Sale” at the time of purchase cannot be returned or exchanged.
  • Exchanges: We highly recommend processing an exchange through our online portal to ensure your desired size or item is reserved for you. We handle exchanges for any reason within the 30-day window.
  • International Returns: For orders shipped outside the United States, return shipping costs are the responsibility of the customer. Duties and taxes are non-refundable.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will gladly arrange for a replacement or refund and provide a prepaid return label at no cost to you. Please do not return damaged or defective items without first contacting our team.

Need Help?

For any questions regarding your return or exchange, please reach out to our customer service team for assistance. We are happy to help!